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Open Recommendations (13 total)

U.S. Postal Service: Opportunities Exist to Strengthen Workforce Diversity Efforts

GAO-24-105732
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2 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should ensure that executive leaders develop a plan for capturing and using data from USPS's new applicant flow tracking system to prepare the workforce tables and barrier analysis in its annual reports to the EEOC. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should ensure that executive leaders develop DEIA performance objectives linked to USPS's organizational DEIA goals, including on adhering to EEO policies and principles, to ensure that managers and executives are incorporating leading diversity management practices into their individual performances. This could be through USPS's update to manager and executive performance competency models. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Postal Service: Opportunities Exist to Strengthen Workforce Diversity Efforts

GAO-24-105732
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2 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should ensure that executive leaders regularly and formally gather employee feedback to assess employee perceptions of USPS's diversity efforts, such as through a diversity and inclusion advisory group, surveys, or focus groups, to measure progress toward stated DEIA goals. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should ensure that executive leaders develop DEIA-specific performance measures, time frames, and responsibilities related to USPS's DEIA goals. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Postal Service: Better Incorporating Leading Practices for Project Management Could Benefit Strategic Plan Implementation [Reissued with revisions on Sept. 19, 2023]

GAO-23-105297
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6 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects include guidance for project teams to integrate existing cost information in project charters or establish performance baselines for project costs and update those cost estimates throughout the life of projects. (Recommendation 2)
Open
As of May 2024, USPS tracks project schedules and project management information in a new system of record, the Management Analysis and Planning Tool (MAPT). On a case-by-case basis, as directed by the USPS Executive Leadership Team, the Office of Strategic Planning tracks capital cost commitments in MAPT. According to USPS, though, this tracking is redundant to the established Corporate Budget Tracking System. Further, there are no other project-related costs tracked in MAPT. We continue to believe that USPS should track project cost and performance information in the same system. Having at least some key project cost and performance information in the same place would enable management to better monitor projects.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects include guidance for project teams to review, identify, and disseminate lessons learned prior to, during, and after implementing projects. (Recommendation 5)
Open
As of May 2024, USPS has updated its Governance Controls in response to this recommendation and we are reviewing those changes.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects provide guidance on when project teams are required to conduct a root cause analysis and develop corrective action plans to address variations in expected outcomes. (Recommendation 3)
Open
As of May 2024, USPS has updated its Governance Controls in response to this recommendation and we are reviewing those changes.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects determine when a project requires an integrated master schedule and require that such a project's team develop and maintain an integrated master schedule for the entire life of the project. (Recommendation 1)
Open – Partially Addressed
As of May 2024, USPS has updated the strategic plan Governance Controls to determine when a project requires an integrated master schedule. However, projects' integrated master schedule information are not required to be for the lifecycle of the project. Further, the decision on whether a project needs such a plan is up to Executive Leadership Team and there is not guidance or criteria on how the team makes these decisions. We will continue to monitor USPS's actions in response to this recommendation, including whether and how it will require projects to maintain integrated master schedules for the entire life of projects.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to amend the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects to clarify what qualifies as an exception from the USPS policies used to implement Strategic Plan projects as well as the process for documenting the rationale for such exceptions. (Recommendation 6)
Open
As of May 2024, USPS has updated its Governance Controls in response to this recommendation and we are reviewing those changes.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects require that independent reviews resulting in activities as well as outcomes of corrective actions are clearly documented throughout the life of projects. (Recommendation 4)
Open
As of May 2024, USPS has updated its Governance Controls in response to this recommendation and we are reviewing those changes.
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